NATCO Webinar Series


Families First: Best Practices That Lead to Yes


October 17, 2019 - 2:00 pm EST

Wendy Garrison RN, BSN, CPTC
Family Services Manager

Steven Averhart BA, CTBS
Family Services Manager
New England Donor Services

This program will focus on two very different aspects of Best Practices of approach and authorization. Steven Averhart will present information about addressing the withdraw immediately conundrum by developing a successful phone approach practice. Wendy Garrison will focus on how to meet families basic needs of safety and trust and how that leads to increased authorization rates.

Learning Objectives:

  • Understand the importance of hospital collaboration when phone approaches are needed
  • Summarize why NOK are beginning to choose End-of-Life/Comfort Measure over Full Treat/Full Code faster than in years past
  • Define best practices for phone approaches when requester is not on-site, clinical or hospital relations staff is present
  • Identify the specific needs of your population through data and research
  • Determine how to provide the best family care for your specific population

Target Audience:
Family Services, OPO Administrators, Procurement Professionals, Transplant Administrators, Social Workers


Register for this Webinar HERE

Webinar recordings are available under the 'Members Only' section of the NATCO website.

If you need assistance contact us at or 703-483-9820.



Upcoming 2019 Webinars

Living Organ Donation and Informed Consent in the United States: Strategies to Improve the Process
Speaker: Macey Henderson
November 21, 2019

Register Here


Cognitive Impairment, what difference does it make?
Speaker:  Kelly Bryce, MD
December 19, 2019

Register Here




Continuing Education:

NATCO will award continuing education certificates to participants who attend this webinar. CE records are maintained by the NATCO Executive Office for a period of seven years. This program has been approved by the American Board for Transplant Certification for 1.0 Category 1 CEPTC.

Members may register at no cost. There is a fee of $35.00 for non-members.

We encourage your organization to register as a group. You may have an unlimited number of attendees per connection. Please designate one person as the group leader. Only the group leader registers. The group leader will be responsible for verifying the attendance of members of the group for the purpose of distributing CE credits.



Updated 9-25-2019