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Hospital Development

November 2 - 5, 2018
Tempe Mission Palms Hotel and Conference Center
Tempe, AZ

Register Here for the HD Core Curriculum

Printable Brochure Available Here

Hospital Development (HD) staff maintain a close, collaborative relationship with hospitals throughout the United States, to help define, shape and guide their roles in the donation process. HD staff require core competencies and skills to execute their role effectively. this course offers instruction and skill-development in these HD areas:

Who Should Attend

The Hospital Development Core Curriculum (HD) is designed to share and teach 'best practices' to HD professionals and any OPO professionals wishing to develop and grow HD skills. This course is not intended as an initial HD orientation course. It is designed to supplement existing HD knowledge and provides a forum to explore resources, learn best practices and share with colleagues from across the country. It is recommended that those attending this course should have at least three months of experience in HD. To build upon the HD knowledge and prepare new and future leaders, an Advanced HD Summit will be offered in the spring.

Location and Accommodations

The Tempe Missions Palms Hotel and Conference Center is five miles from the Phoenix Sky Harbor International Airport. The hotel is located in downtown Tempe and within walking distance of more than 170 shops, galleries and restaurants. The hotel is a certified conference center, creating a high-quality learning experience. Tempe Mission Palms offers many amenities, including an outdoor swimming pool with two whirlpools, complimentary fitness center and tennis courts. To learn more about the hotel, please visit

Reserve your Room HERE


Hospital Development Core Curriculum

Friday, November 2

1:00 p.m. - 5:00 p.m. Maximizing Hospital Development (Maximizing outcomes; customer focus, performance management, Quality Improvement Planning, data analysis, communication, strategic thinking, negotiation skills, teamwork)
Donate Life
What is NATCO
Communication & Interpersonal Interaction (Understanding personality types, self-awareness and communication goals. Adapting communication and consulting skills to all levels of hospital personnel)
What have we learned from the Community of Practice (Change Packet, First Things First, PDSA Improvement Strategy)


Saturday, November 3

8:00 a.m. - 12:00 p.m. Time Management Strategies (Give your time management a S.P.A. treatment.)
The Power of Nice (Relationship Building and Negotiation Skills. Building relationships is better than a one-time deal!)
Conflict management/Emotional intelligence (Working with difficult situations and difficult people.)

1:00 p.m. - 5:00 p.m. Team Building; The Foundation for Improvement (Team building is the foundation to establishing process improvements to achieve results.)
Regulatory and Data Resources (Legislative requirements, e.g. CMS, The Joint Commission, state-laws, FDA, Data resources - SRTR, OPTN, UNOS, etc., how to find and utilize them)


Sunday, November 4

8:00 a.m. - 12:00 p.m. Hospital Engagement (Donation as the Mission, Real Time Hospital Development, Rounding with a Purpose, Engaging Physicians)
Dashboards and Data (What do they say…which data is important to who? Learning how to utilize quality tools to drive improvement.)
Pre-Donation and Referral Management

1:00 p.m. - 5:00 p.m. Hospital Plans in Action: (Developing and implementing collaborative plans and projects with your hospital for improved outcomes and best practices.)
Look Who's Watching (Hospital Behavior and Etiquette)
Why Aren't They Listening? (Facilitation techniques for conducting effective meetings with presentation skills that drive your message and engage your audience. Work on group projects.)


Monday, November 5

8:00 a.m. - 11:00 a.m.
11:00 a.m. - 11:30 a.m.
Group Presentations
Wrap-Up and Close



Registration Fees (per participant):

Complete Course        $995  (member)            $1,195  (non-member)

To pay by check please contact the NATCO office at or 703-483-9820   

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